UGM is a traumatic experience for some, merely stressful for others. There may even be a few exceptionally clueless that don't notice. It's important to let your customers know when you're cutting them off. It's not pretty when you surprise folks with a closed sign at the caffeine fountain. And when you're gone for a week or more? Your loyals are gonna start looking for a new dealer. It's hard to win that trust back.
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